Model Reservations - Terms and Conditions

Introduction

Ordering

• Your reservation is placed with a deposit paid by cheque [to EDM Models] or Credit Card.
• The size of the deposit may vary from project to project. The amount will be noted on the project web page or order form.
• Your deposit is held until we have either a confirmed or standby reservation for your model
• Your deposit is held in a reserve account until the models are delivered
• Deposits on confirmed reservations are non refundable.
• Deposits on standby reservations will be returned if the reservation cannot be fulfilled. [see below for details]
• Your deposit will be returned should the project be cancelled by the manufacturer.
• If you place the reservation via our website the shopping cart will add the standard postage charge to the total. This will not be charged to your card. It will be removed before the payment is processed.

Your Reservation

• Initially we order a batch of models from a manufacturer and receive confirmed reservations for these.
• When you order we will allocate one of these models to your order.
• Once our initial order is used up we will add your model to our order with the manufacturer and confirm your order when we receive confirmation from them.
• Once a project is fully subscribed we, and the manufacturer, will offer "standby reservations". Your reservation will be held on file and then filled if a model becomes available. This often happens as dealers reserve engines and then don't claim their full allocation.
• It the model of your choice only available as a standby reservation we will discuss alternatives with you.
• If we take your order as a standby reservation and cannot fill the order we will return your deposit.

UK Price

• The webpage or order form for each model will display the projected UK sale price.
• This price will be referred to as the estimated price and is not binding.
• Whilst it is our intention to hold to the estimated price these models are often ordered in advance and from overseas and are therefore susceptible to changes in exchange rates and duty.
• If affected by changes we will have to pass on the change to customers. We will endeavour to minimise the impact of this and should it work in our favour we will pass on the benefit to our customers.

UK Delivery

• Our target price includes delivery in the UK.
• No, there is nothing off if you collect it!
• Typically, we will ship large valuable items using our preferred next day carrier on and insured service. This will require a signature at the receiving end.

International Delivery

• International deliveries are shipped at cost by the most appropriate service.
• This can be quite expensive. For example the K27's to Europe cost around £35 to ship

Final payment

• The balance on the purchase price is payable prior to delivery.
• The usual process is that we will receive notice from the manufacturer that the models are ready and that payment is due. At this stage we will require the balance of the payment for the model
• Customers paying by card will have their card charged at this stage.
• Customers with out of date cards will be contacted for new details.
• Customers paying by cheque will be contacted for a cheque to cover the balance.

Progress Updates

• Please subscribe to our electronic newsletter.
• This is now the only way we will communicate project progress
• We will not respond to individual e-mail requests for progress news
• I am sorry but we have introduced this policy after answering a succession of "where's my K28" e-mails and phone calls which answering has severely disrupted our other work