www.NGTrains.com & EDM models can be contacted at: -

EDM Models

19 Briar Avenue

Acomb

York YO26 5BX

United Kingdom.

By Phone  on 44 (0) 1904 331973 between 6pm and 9pm UK time

Please note that we have discontinued our fax line due to rising costs and lack of use. Please phone or use e-mail.

by email     {preferred method}

• EDM models isn't anyone's full time job [yet] and I still work during the day. Occasionally the day job means I don't get home until late or am away for several days. EDM stuff gets dealt with as soon as I get home.

• EDM models attends a number of exhibitions and we also do things on the Festiniog Railway so sometimes we're not here at weekends. We still deal with stuff as soon as we can.

• EDM manufacture our own range and do custom model making. Its not always possible to answer the phone. If I'm resin casting I have less than three minutes to get the mix into the mould or it sets! I will call you back as soon as I can.

The long and short of it is that we can't be by the phone all the time but we will get back to you if your leave a name & number.

• Yes e-mail might be a bit less personal than a phone call but in an e-mail I have a written record of your requirements.

• The stock isn't necessarily near the phone so its easier to check and e-mail you back.

• E-mail is less time constrained. I won't phone you after 9pm but I would send you an e-mail as I am often doing model stuff through until midnight. I can send it at my convenience and you can read it at yours

Another sign of the times is that we have a strict set of junk mail filters on our incoming e-mails with three different systems looking for dodgy ones. Having supervised them for a while reviewing what they want to bin before letting them we have now let them loose.

DODGY E-MAILS GET DELETED.   here's a few things that'll get your mail binned