www.NGTrains.com & EDM
models can be contacted at: -
EDM Models
19 Briar Avenue
Acomb
York YO26 5BX
United Kingdom.
By Phone on 44 (0) 1904 331973
between 6pm and 9pm UK time
Please note that we have
discontinued our fax line due to rising costs and lack of use.
Please phone or use e-mail.
by email
{preferred method}
A bit more info: Or why
we may not answer the phone or e-mails by return.
EDM
models isn't anyone's full time job [yet] and I still work during
the day. Occasionally the day job means I don't get home until late
or am away for several days. EDM stuff gets dealt with as soon as I
get home.
EDM
models attends a number of exhibitions and we also do things on the
Festiniog Railway so sometimes we're not here at weekends. We still
deal with stuff as soon as we can.
EDM
manufacture our own range and do custom model making. Its not always
possible to answer the phone. If I'm resin casting I have less than
three minutes to get the mix into the mould or it sets! I will call
you back as soon as I can.
The long and short of it is that we can't be by the phone all the
time but we will get back to you if your leave a name & number.
Why we prefer e-mail
Yes
e-mail might be a bit less personal than a phone call but in an
e-mail I have a written record of your requirements.
The
stock isn't necessarily near the phone so its easier to check and
e-mail you back.
E-mail
is less time constrained. I won't phone you after 9pm but I would
send you an e-mail as I am often doing model stuff through until
midnight. I can send it at my convenience and you can read it at
yours
Bit of a
strict e-mail policy
Another sign of the
times is that we have a strict set of junk mail filters on our incoming
e-mails with three different systems looking for dodgy ones. Having
supervised them for a while reviewing what they want to bin before
letting them we have now let them loose.
DODGY E-MAILS GET DELETED. here's a few things that'll
get your mail binned
A blank subject
line
any variation of
Viagra in the subject line
Iffy links to
websites in the message body
Just something
like "hi" in the subject line
The word software
in the subject line
Emoticons in the
signature of the e-mail. They aren't big, they aren't
clever and they go in the bin!