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Contact Details

www.NGTrains.com & EDM models can be contacted at: -

EDM Models, 19 Briar Avenue, Acomb, York YO26 5BX   UK.       

By Phone  on 44 (0) 1904 331973  10am - 8pm Monday to Friday, 10am - 1pm Saturdays and not on Sundays

by email [just click on the e-mail image to the right]      {preferred method}            If the link doesnt work its   info  <at> ngtrains.com

No Callers

Please

  Please note that as NGTrains is just me I can't be permanently by the phone. Leave a message with your name and number and I'll call you back  
  A bit more info: Or why we may not answer the phone or e-mails by return.
  • EDM models is nearly my full time job now but i still get involved in all sort of other stuff which can take me away from the phones.

  • EDM models attends a number of exhibitions and we also do things on the Festiniog Railway so sometimes we're not here at weekends. We still deal with stuff as soon as we can.

  • EDM manufacture our own range and do custom model making. Its not always possible to answer the phone. If I'm resin casting I have less than three minutes to get the mix into the mould or it sets! I will call you back as soon as I can.

The long and short of it is that we can't be by the phone all the time but we will get back to you if your leave a name & number.

  Why we prefer e-mail
  • Yes e-mail might be a bit less personal than a phone call but in an e-mail I have a written record of your requirements.

  • The stock isn't necessarily near the phone so its easier to check and e-mail you back.

  • E-mail is less time constrained. I won't phone you after 9pm but I would send you an e-mail as I am often doing model stuff through until midnight. I can send it at my convenience and you can read it at yours

  Bit of a strict e-mail policy    -    DODGY E-MAILS GET DELETED!

Another sign of the times is that we have a strict set of junk mail filters on our incoming e-mails with three different systems looking for dodgy ones. Having supervised them for a while reviewing what they want to bin before letting them we have now let them loose.

   here's a few things that'll get your mail binned

  • A blank subject line
  • any variation of Viagra in the subject line
  • Iffy links to websites in the message body
  • Just something like "hi" in the subject line
  • The word software in the subject line
  • Emoticons in the signature of the e-mail. They aren't big, they aren't clever and they go in the bin!
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